Confidentiality policy

RTSUK is committed to providing a safe environment for its members, supporters and volunteers. RTSUK recognises that trust is essential and is the foundation for all relationships within RTSUK.

Maintaining confidences is an integral part of building trust and will be respected at all times, apart from where it conflicts with reporting safeguarding concerns.

In addition, the General Data Protection Regulation (GDPR) places an obligation on all organisations to implement the eight guiding principles when obtaining, handling and storing personal information.

RTSUK therefore states:

Employees and Volunteers

  • All employees and volunteers at RTSUK are expected to uphold the organisation’s commitment to confidentiality. This means that employees and volunteers are expected to:
    • Keep records, files and documents stored in a safe and secure manner
    • Not discuss any information given in confidence, unless they identify a safeguarding issue or the person gives their permission
    • Explain when information cannot be kept confidential (e.g. safeguarding issue).
    • Encourage anyone disclosing problems to speak to professionals where they feel it would be beneficial
  • Employees and volunteers can expect that the organisation will:
    • Provide them with a suitable means for storing confidential documents
    • Ensure that their own information (e.g. medical or emergency contact information, employee records etc.) is stored securely, is kept confidential and only seen by colleagues in relation to their role
    • Safely destroy personal information when employees or volunteers cease involvement with the organisation
    • Take disciplinary action where the Confidentiality Policy is not upheld (unless due to safeguarding concerns)


  • Members and those who volunteer for RTSUK can expect that any information they provide (e.g. medical information, contact information) will:
    • Be kept in a secure, confidential manner and only used for the purpose provided
    • Not be sold
    • Will not be shown to other organisations without prior consent.